Shipping policy
This page explains how Noori Collections LTD prepares, dispatches and delivers your order, including our daily cut-off time, so you know when to expect your parcel.
Order Cut-Off Time
Our daily cut-off is 3:00 PM.
- Orders placed before 3:00 PM on a working day are dispatched the same working day.
- Orders placed after 3:00 PM, or at any time on a Saturday, Sunday or UK bank holiday, are dispatched on the next working day.
A working day means Monday to Friday, excluding UK bank holidays.
Processing and Dispatch
Every order is dispatched within 1 working day of your payment being confirmed, subject to the cut-off time above. During sales, bank holiday weekends and the Christmas period, dispatch can take up to 2 extra working days. If that happens, we will email you.
Delivery Cost and Time
We deliver with Royal Mail, DPD or Evri, depending on your postcode and the size of your parcel.
- Standard Delivery – free shipping on all orders in the UK – 2 to 5 working days from dispatch
Delivery time is counted from the day your order is dispatched, not the day you place it.
Delivery times are estimates. Weather, strikes and busy carrier periods can cause delays outside our control, and we will help you chase the parcel when that happens.
Tracking Your Order
When your order is dispatched, we email you a tracking number and a link to follow your parcel. Tracking details normally appear within 24 hours of that email.
Where We Deliver
We deliver to addresses in the United Kingdom only. We do not offer international delivery at the moment. Please give us a street address where someone can receive the parcel.
VAT and Customs
Prices include VAT at the current rate. As every order stays within the UK, there are no customs charges or import duties to pay.
Checking Your Address
Please check your delivery address before you pay. If it needs changing, email Noori Collections LTD within 1 hour of ordering. We can only change an address before your order is dispatched, and we are not able to cover parcels sent to an incorrect address entered at checkout.
Cancelling or Changing an Order
To cancel or change an order, email us as soon as possible. We can do this only if the order has not been dispatched yet. If it has already left us, you can return it for a refund using our Return Center. See our Return & Refund Policy.
Orders With More Than One Item
Items from the same order may arrive in separate parcels on different days. You are not charged extra for this, and each parcel has its own tracking number.
If Your Parcel Is Late or Missing
Your order stays our responsibility until it is delivered to you. If your parcel has not arrived 7 working days after dispatch, or tracking says delivered but you cannot find it, check around your property and with neighbours, then email help@nooricollections.shop within 14 days. We will investigate with the carrier and, if the parcel is confirmed lost, send a replacement or a full refund, whichever you prefer.
If your order has not arrived within 30 days of ordering, you have the right to cancel it and receive a full refund.
Failed Deliveries
If the carrier cannot deliver, they will usually leave a card or arrange a redelivery or collection point. Parcels that come back to us because of an incomplete address or because they were not collected can be sent out again once you contact us, and an extra delivery charge may apply. If you would rather cancel, we will refund the order minus the cost of the failed delivery.
Order Emails
You will receive an email when your order is placed and another when it is dispatched.
Contact Us
Noori Collections LTD
Email: help@nooricollections.shop
Phone: +44 1213 288222
Address: 96 Alum Rock Rd, Alum Rock, Birmingham B8 1HZ, UK
Business Hours: Monday - Saturday, 10:30 AM – 6:30 PM | Sunday, 11 AM - 5 PM